Mercy Health has launched a new initiative aimed at helping first responders access mental health care while addressing concerns about privacy, stigma, and career impact.
The following information is from a press release issued by Mercy Health:
“Protocol 99 is a new program available to active and retired fire, EMS, and law enforcement personnel through Mercy Health’s Dayton Springfield Emergency Center in Fairborn.
According to Mercy Health, the initiative was created to provide a confidential and streamlined pathway to mental health support for first responders, who often face repeated exposure to trauma and high-stress situations but may be reluctant to seek care.
The program can be activated through a peer support team member, who conducts an initial assessment and helps connect the individual with care. In many cases, the peer supporter can transport the first responder to the emergency department and remain with them throughout the visit.
First responders who arrive on their own can also initiate the process by stating “Protocol 99” as their chief complaint during registration.
Once activated, patients are evaluated by clinicians experienced in working with first responders and can bypass traditional waiting room procedures.
Mercy Health officials said the program is housed at the Dayton Springfield Emergency Center in part because the freestanding emergency department offers a more private setting and discreet entry point.
In addition to immediate evaluation and stabilization, Protocol 99 connects participants with specialized resources and follow-up services designed specifically for first responders to support ongoing recovery and well-being.
Protocol 99 is available 24 hours a day, seven days a week at the Mercy Health – Dayton Springfield Emergency Center, located at 1840 Springfield Road in Fairborn.”
